This website https://ENVISIONERAinc.com is owned and operated by ENVISIONERA LLC "Company", "we", "us", or "our". ENVISIONERA LLC is a legally registered business providing B2B custom software development, web engineering, UI/UX design, and digital marketing services.
This Refund Policy explains when and how refunds are issued for services purchased from ENVISIONERA LLC. Paddle.com Market Limited acts as our merchant of record and payment processor for all transactions, and processes refunds on our behalf under the terms below.
Deposits and upfront payments for a new custom project are refundable in full if requested before any discovery, design, or development work has begun. Once work has started, refunds are prorated based on the portion of the engagement, milestone, or sprint that has already been delivered or is in progress.
The following are not eligible for a refund: work on custom software, web, or design deliverables that has already been completed and delivered or formally approved; milestones or sprints that have been accepted; billing periods for ongoing retainer, maintenance, or support services that have already started; and third-party costs we have already incurred on your behalf, such as domains, hosting, licenses, stock assets, or ad spend.
Ongoing retainer or subscription-based engagements may be cancelled at any time for future billing periods. Cancellation does not refund the current billing period already in progress, and any outstanding invoices for work already delivered remain payable.
To request a refund, email us at [email protected] with your order or invoice details and the reason for your request. We review each request individually and aim to respond within 3 business days.
Approved refunds are issued by Paddle to your original payment method and typically appear within 5-10 business days, depending on your bank or card issuer.
Please contact us first to resolve any billing issue before initiating a chargeback with your bank or card provider. Chargebacks filed without first contacting us may delay resolution and can result in suspension of active services while the dispute is investigated.
For questions about this Refund Policy, contact us at [email protected].